Plush Lambswool Soft- Shell Pad paired with Designer Collar

How to measure your dog/cat

For correct measurement, measure when your dog/cat is standing in its natural position.

Step 1: Measure the thickest part of your dog's/cat's neck and confirm the size fits comfortably.

Step 2: Measure the length from the shoulder blades to just before the tail to ensure the size isn't too short or too long.

Step 3: Measure the widest part of your dog's/cat's chest and compare it to the size chart to select the appropriate size.

Step 4: Consider your dog's/cat's body weight to finalize the most suitable size.

Comprehensive Care Tips for Leather and Wool (including Shearling Products)

Proper care of products can ensures their longevity and maintains their luxurious appearance. Below are combined care suggestions tailored for items made from leather/ wool:

1. Cleaning

• Leather:

• Wool:

2. Protection and Maintenance

• Leather:

• Wool:

3. Storage

• Store items in a cool, dry place away from direct sunlight to prevent discoloration or drying.
• Avoid plastic covers that can trap moisture and lead to mold or mildew. Instead, use breathable fabric bags.
• Ensure the item is completely dry before storage to avoid moisture-related damage.

4. Handling

• Avoid tearing or rough handling of the wool and leather, as both materials can stretch or rip under stress.
• Keep the product away from sharp objects or abrasive surfaces that may scratch the leather or snag the wool.

5. Weather Resistance

• While shearling is naturally water-resistant, avoid prolonged exposure to rain or snow.
• Use a water-repellent leather spray for additional protection against moisture and stains.
• If the product becomes wet, let it air dry naturally. Avoid using direct heat sources such as radiators or hair dryers, as they can damage both the leather and wool.

6. Avoiding Chemicals

• Keep the product away from oils, perfumes, or chemicals, which may stain or deteriorate the material.
• Avoid contact with harsh cleaning agents or solvents.

7. Routine Maintenance

• Regularly inspect the product for signs of wear and treat minor damages promptly.
• Use a velvet cloth to buff the leather and ensure the hardware is wiped dry after cleaning.

Customer Support

If you require further assistance or specialized care for your product, please contact our customer service at:
alphafluffy.shop

Shipping Information

We offer free Postage when you spend $100 and over. 

For an accurate shipping quote, kindly add your selected items to the cart and enter your shipping address on the checkout page.

We proudly offer international shipping to the following countries:

• North America: Canada, United States
• Europe: Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom
• Middle East: Israel, Saudi Arabia, United Arab Emirates
• Asia-Pacific: Brunei, Japan, New Zealand, Singapore, Thailand, Türkiye
• Africa: South Africa

Processing Time

Orders are processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates and delivery times vary by destination and will be calculated at checkout.

• Standard Shipping: Estimated delivery within 6-18 business days, depending on the destination.

Customized orders may take longer to process and are typically shipped within 30 days. For confirmed shipping dates, please contact us at: support@alphafluffy.shop .

Customs and Duties

International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer. Please check with your local customs office for more information.

Note: Currently, we only ship to the countries listed above. We’re working to expand our international delivery options soon. Thank you for your patience!

We are confident about the quality and design of our products, and also to ensure the health and safety of all pets, exchange and returns are best avoided. We kindly request that customers to carefully check size charts and product specifications before purchasing.

However, if things just didn't work out, we understand. Should an issue arise, we're here to help. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@alphafluffy.shop 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customized handcrafted products are not eligible for returns or refunds.

You can always contact us for any return question at support@alphafluffy.shop

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for customized products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@alphafluffy.shop